Cancellation & Refund Policy
Last updated: 2 October 2026
Not currently in effect: Kathaleaf does not take orders or charge anything yet. This policy applies once printed orders open.
Cancellations
You can cancel an order for a full refund until it enters production. The order page shows when that happens. Each album is printed to your design, so an order cannot be cancelled after that.
Damaged, defective or wrong albums
If your album arrives damaged or defective, or is materially different from what you ordered, email support@folio.photography within 7 days of delivery with photos of the problem. We will reprint it or refund you in full — your choice — at no cost to you.
Small differences in colour or trim between the screen preview and the printed album are normal for print-on-demand and are not defects.
How refunds are paid
Refunds go back to the original payment method within 7 working days of approval. Your bank or UPI app may take a few more days to show it.